- Team
- In Store
- Store
- Newtownbreda
- Location
- Newtonbreda, Antrim
- Contract type
- Permanent
- Position type
- Part Time
- Salary
- £12.00 p/h + £3.00 p/h unsocial premium
- Closing date: 9th October 2024
Apply now
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
Summary
Customer Assistant - Backstage - Newtownbreda 26.5 hrs Permanent
All the details
Customer Assistant - Backstage - Newtownbreda 26.5 hrs Permanent
Due to operational requirements this role is suitable for 18 years and over
Sunday 00:00 - 06:00
Wednesday 16:00 - 00:00
Thursday 18:00 - 00:00
Saturday 16:00 - 00:00
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Our Support
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
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Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
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Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
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Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
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Pay
Earn a competitive salary.
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Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
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Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
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Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
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Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
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My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
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Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
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Smart tech
Buy the latest technology with interest-free financing directly from your salary.
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Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
- Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly policy
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Colleague Networks
We want you to feel supported, no matter what.
The Culture and Heritage Network
Celebrating all faiths, cultures and ethnicities, this group promotes racial and religious equality. We create space to discuss, challenge and take action. And we mark key calendar moments - like Black History Month - to remember the past, promote the present and build for the future.
Forces Community Network
A community of colleagues who are affiliated with the Armed Forces in various ways. We work to support colleagues readjusting to civilian life, to be there for those who have friends or family members in the forces, and to make M&S attractive to those leaving the forces.
The Health and Wellbeing Network
This network helps colleagues manage their own mental and physical health. We also support people with disabilities or health conditions throughout M&S. We're a safe place to share your personal journey, coping strategies and top tips.
The Family & Carers Network
This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.
The Gender Equality Network
This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.
The LGBTQ+ Network
Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.
The Cancer Network
This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.
The Menopause Network
Here, our colleagues can share their concerns, as well as interesting facts and articles. Our aim is to help everyone feel comfortable talking openly about the menopause - providing a listening ear and finding positives in the experience.
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How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
Customer Assistant - Backstage - Newtownbreda
- Team
- In Store
- Store
- Newtownbreda
- Location
- Newtonbreda, Antrim
- Contract type
- Permanent
- Position type
- Part Time
- Salary
- £12.00 p/h + £3.00 p/h unsocial premium
- Closing date: 9th October 2024
- Reference: 83443